A gambling company, Gamesys Operations Limited, is set to pay a £6 million penalty following an investigation by the Commission that uncovered failures in social responsibility and Anti-Money Laundering (AML) measures. The company, which manages 12 websites including ballycasino.co.uk and jackpotjoy.com, will undergo a third-party audit to verify the effective implementation of its AML and safer gambling policies.
Social responsibility lapses involved not consistently identifying customers at risk of gambling harms, relying on inappropriate checks, and having deposit limits that failed to promptly recognize risks. Insufficient customer interactions were noted, including recommending new games to a customer who had lost almost £10,000.
AML failures encompassed instances where customers evaded AML checks, inadequate customer due diligence, and reliance on third-party information or verbal assurances. The company’s ‘Reinvestment of winnings policy’ was deemed insufficient to mitigate the risk of funds from illegitimate sources.
By FCCT Editorial Team